New PDF release: 50 Case Studies for Management & Supervisory Training (50

By Alan B. Clardy

ISBN-10: 0874259770

ISBN-13: 9780874259773

Managers and supervisors will sharpen their analytical and decision-making abilities with this new choice of absolutely reproducible case experiences. in accordance with genuine, real-life occasions, those routines arrange supervisors and workforce leaders for the difficult difficulties they face in modern-day complicated place of work. every one case examine contains precis of the case dialogue questions which evoke proposal and research prompt options to the issues awarded education ambitions enhance participant's listening abilities Empower staff to barter options really offer possibilities for members to perform new abilities in a supportive surroundings Illustrate the abilities had to reply productively to advanced matters actions conceal functionality appraisal handling successfully Sexual harassment/discrimination dealing with disruptive staff Coaching/counseling staff Hiring the proper individual

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Additional info for 50 Case Studies for Management & Supervisory Training (50 Activities Series)

Sample text

Don’t know/unaware 50 Activities for Conflict Resolution Reproduced from 50 Activities for Diversity Training by Jonamay Lambert and Selma Myers. HRD Press, 1994 7. Do you deliberately turn your thoughts to other subjects when you believe a speaker will have nothing particularly interesting to say? a. Seldom c. Often e. Don’t know/unaware b. Sometimes d. Very frequently 8. When someone is talking to you, do you try to make him/her think you’re paying attention when you are not? a. Seldom c. Often e.

Very frequently 9. When you are listening to someone, are you easily sidetracked by outside distractions (people and events)? a. Seldom c. Often e. Don’t know/unaware b. Sometimes d. Very frequently 10. Do you listen carefully to the opinions of others, though you may intend to take exception to something later on? a. Almost always d. Almost never b. Most of the time e. Don’t know/unaware c. Not as much as I should 11. When listening to someone who speaks with an accent, do you make a greater effort to concentrate on what the person is saying?

Specifically note whether either member withdrew or gave in. Was there competition, or cooperation? AFTER THE ROLE PLAY When the entire group reconvenes, your task is to report on the conflict that occurred and how the pair resolved it. 19 50 Activities for Conflict Resolution **************************************************** ***** Handout #2 **************************************************** ***** APPROACHES TO CONFLICT RESOLUTION AVOIDANCE—(I lose, You lose) Some people do whatever they can to stay away from issues over which conflicts are occurring.

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50 Case Studies for Management & Supervisory Training (50 Activities Series) by Alan B. Clardy

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